Shipping policy
Shipping costs vary depending on the total amount of your order and the country the items will be shipped to. Customers can check the exact shipping fee after they fill in the address on the checkout page.
Sales tax is included in the prices shown. Note: Remember that certain countries may levy import duty, which you may be required to pay. Please check with your local customs office for details.
US Orders
Carrier: We usually use the following air transport: DHL (www.dhl.com), UPS(www.ups.com), FedEx(www.fedex.com), JS EXPRESS(www.js-exp.com).
Total Delivery Time = Processing Time + Shipping Time
Shipping Timeline:
EXPEDITED SHIPPING (3-7 business days)
STANDARD SHIPPING (10-15 business days)
*Processing Time: 3-5 business days
*Please allow additional shipping time to Alaska, Hawaii, and other U.S. territories.
*Please note that we do not ship to the following locations: P.O. Boxes; freight forwarding companies. (So please use a residential or business address at checkout.)
*During major holidays, the transportation may be delayed. So please take the order as soon as possible to make sure you can receive it on time. If your order is in urgency, you can contact our service to check if your date is available.
|
ORDER SUBTOTAL |
STANDARD SHIPPING |
|
SHIPPING TIME |
10-15 Business Days |
|
$0.01 - $39.98 |
$4.99 |
|
>$39.99 |
0 |
|
ORDER SUBTOTAL |
EXPEDITED SHIPPING |
|
SHIPPING TIME |
3-7 Business Days |
|
$0.01 - $14.99 |
$9.99 |
|
$15 - $39.99 |
$14.99 |
|
$40 - $69.99 |
$19.99 |
|
$70 - $99.99 |
$24.99 |
|
$100 - $129.99 |
$29.99 |
|
>$130 |
$39.99 |
Incorrect Address & Delivery Issues
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays, failed deliveries, or returned packages due to incorrect or incomplete address information.
Lost or Delayed Shipments
If your order is significantly delayed or appears lost, please contact our support team. We will work with the carrier to investigate and resolve the issue.
Contact Information
If you have any questions about shipping, please contact us:
Email: support@liveonus.com