Refund policy
At Liveonus, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.
Step‑by‑Step Return Process
Submit your return request and obtain return authorization by contacting our support team within 30 days of delivery before sending back any merchandise. Unauthorized returns may face processing delays.
After receiving our authorization guidance, prepare your eligible item in unused, original condition with proof of purchase.
Ship your return parcel to our designated US return warehouse and share your tracking number with us once shipment is arranged.
Once we receive and inspect your returned goods, we will review your case and issue your refund to your original payment method within 3-5 business days upon approval.
Important Return Policy Details
Return Shipping Costs & Responsibility
1. Damaged, Defective, or Incorrect Items (100% Covered by Liveonus):
If your order arrives damaged, defective, or incorrect, please contact us at support@liveonus.com within 30 days of delivery with your order number and clear photos of the item and packaging. Liveonus will cover 100% of the return shipping costs or send a brand-new replacement item at zero additional cost to you, or issue a full 100% refund including original shipping fees.
2. Change of Mind / Non-Defective Returns:
If you wish to return an item due to personal preference within 30 days of delivery, you are responsible for return shipping costs to our designated US return facility in Portland, Oregon. The exact shipping fee is determined by the local shipping carrier selected by the customer. Liveonus does not collect or participate in these return‑shipping fees.
Original shipping charges (if any) are non-refundable.
Restocking Fee: $0.00. No restocking fee charged to consumers.
Return Address: All authorized returns must be shipped to our US return warehouse located in Portland, Oregon. Please do NOT send items back to any other address without prior coordination from our support team.
30-Day Worry-Free Return Policy
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return, the item must:
- Be unused, unwashed and kept in its original condition
- Include valid proof of purchase
- Obtain return authorization from our customer support team before being returned.
Returns requested after 30 days from the delivery date may not be accepted.
Non‑Returnable Items
The following items are not eligible for return:
Customized or personalized products
Gift cards
Clearance or final sale items
Personal care products
Used, washed, damaged, or altered items where damage is not caused by a manufacturing defect
Return Instructions
To ensure smooth processing for your return, we kindly ask you to contact our support team to get authorization before sending any items back. Returns shipped without prior authorization may encounter processing delays.
Once coordinated with our team, please ship your return package to our US return warehouse: Liveonus Returns, 6215 NE 92nd Dr, Portland, OR 97253, United States.
Please note: Our operations and design headquarters are located in China. All orders are shipped directly from China. To improve after-sales efficiency and customer shopping experience, we have established an exclusive local return warehouse in the United States for customer returns processing.
We are unable to accept returns delivered to PO Box addresses.
Once your return package has been shipped, kindly provide us with the tracking number as soon as possible. Valid tracking information helps us complete your refund; we cannot process refunds for returned items without valid tracking details.
We highly recommend selecting a trackable shipping service for your return shipment. Unfortunately, we cannot take responsibility for parcels lost while in return transit.
Refund Process
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued back to your original payment method within 3-5 business days.
Please note that your bank or payment provider may require additional independent processing time before the refund appears in your account.
Service Area
This policy applies to orders shipped to customers located in: United States
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@liveonus.com.
Our customer support team will be happy to assist you.