Refund policy

At Liveonus, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.

Step‑by‑Step Return Process

1. Submit your return request and obtain return authorization by contacting our support team before sending back any merchandise. Unauthorized returns may face processing delays.
2. After receiving our authorization guidance, prepare your eligible item in unused, original condition with proof of purchase.
3. Ship your return parcel to our designated US return warehouse and share your tracking number with us once shipment is arranged.
4. Once we receive and inspect your returned goods, we will review your case and issue your refund to your original payment method within 5‑10 business days upon approval.

Important Return Policy Details

• Return Shipping Cost: Customers are responsible for all return shipping costs. The exact shipping fee is determined by the local shipping carrier selected by the customer. Liveonus does not collect or participate in these return‑shipping fees.
  
• Restocking Fee: $0.00. No restocking fee charged to consumers. 
  
• Return Address: All authorized returns must be shipped to our US Georgia return warehouse. Please do NOT send items back to any other address without prior coordination from our support team.

15‑Day Return Policy 

We accept returns within 15 days of delivery for eligible items.

To be eligible for a return, the item must:

• Be unused and kept in its original condition
• Include valid proof of purchase
• Obtain return authorization from our customer support team before being returned.

Returns requested after 15 days from the delivery date may not be accepted.

Change of Mind Returns

If you wish to return an item because:

• You ordered the wrong item
• You no longer want the product

You may submit a return request within 15 days of delivery.

Please note:

• Items must remain unused and in original condition.
• Customers are responsible for all return shipping costs.
• Original shipping charges are non‑refundable.
• Kindly reach out to us to get return authorization prior to sending items back.

Non‑Returnable Items 

The following items are not eligible for return:

• Customized or personalized products
• Gift cards
• Clearance or final sale items 
• Personal care products
• Used, washed, damaged, or altered items where damage is not caused by a manufacturing defect

Damaged, Defective, or Incorrect Items 

If your order arrives damaged, defective, or incorrect, please contact us within 15 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos of the product
• Clear photos of the packaging
• A brief description of the issue

After reviewing your claim, we may offer one of the following solutions:

• A replacement item at no additional cost
• A full refund

The appropriate solution will be determined based on the circumstances of the claim.

Return Instructions 

To ensure smooth processing for your return, we kindly ask you to contact our support team to get authorization before sending any items back. Returns shipped without prior authorization may encounter processing delays.

Once coordinated with our team, please ship your return package to our US return warehouse: Liveonus Returns, 2150 Boggs Road Bldg 300 Suite 380, Duluth, GA 30096, United States.

Please note:
Our operations and design headquarters are located in China. All orders are shipped directly from China. To improve after-sales efficiency and customer shopping experience, we have established an exclusive local return warehouse in the United States for customer returns processing.

We are unable to accept returns delivered to PO Box addresses.

Once your return package has been shipped, kindly provide us with the tracking number as soon as possible. Valid tracking information helps us complete your refund; we cannot process refunds for returned items without valid tracking details.

We highly recommend selecting a trackable shipping service for your return shipment. Unfortunately, we cannot take responsibility for parcels lost while in return transit.

Refund Process

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued back to your original payment method within 5‑10 business days.

Please note that your bank or payment provider may require additional independent processing time before the refund appears in your account.

Service Area

This policy applies to orders shipped to customers located in: United States

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@liveonus.com .

Our customer support team will be happy to assist you.