Refund policy

At LIVEONUS, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Returns & Refund Policy below.

15-Day Return Policy

We accept returns within 15 days of delivery for eligible items.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Include proof of purchase
• Be approved by our customer support team before being returned

Returns requested after 15 days from the delivery date may not be accepted.

Change of Mind Returns

If you wish to return an item because:

• Ordered the wrong item
• No longer want the product

You may request a return within 15 days of delivery.

Please note

• Items must be unused and in original condition.
• Customers are responsible for all return shipping costs.
• Original shipping charges are non-refundable.
• Returns must be approved before being shipped back.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products
• Gift cards
• Clearance or final sale items
• Personal care products
• Used, washed, damaged, or altered items not caused by a manufacturing defect
  

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 15 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos of the product
• Clear photos of the packaging
• A brief description of the issue

After reviewing your claim, we may offer one of the following solutions:

• A replacement item at no additional cost
• A full refund

The appropriate solution will be determined based on the circumstances of the claim.

Return Instructions

Please note:

• Please contact us first to obtain the correct return address before sending any items back.
• Returns sent without prior authorization may not be accepted.
• Once your return package has been shipped, please provide us with the tracking number as soon as possible.
• We are unable to process refunds for returned items without valid tracking information.
• We strongly recommend using a trackable shipping service, as we are not responsible for packages lost during return transit.

Refund Process

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Service Area

This policy applies to orders shipped to customers located in:

• United States
• Canada

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: support@liveonus.com

Our customer support team will be happy to assist you.