Frequently Asked Questions
Orders & Payments
Questions about checkout, payment and orders
Liveonus offers multiple secure payment options to guarantee customers a safe shopping experience. We accept Visa, Mastercard, American Express, Discover and JCB credit/debit cards, and PayPal is also available for purchase.
Yes, you will get a confirmation email right after checkout.
Please double-check your card details or try another payment method.
Shipping & Delivery
Everything about shipping, delivery and tracking
Free standard shipping on all orders over $39.99. Standard shipping costs $4.99 for orders under $39.99.
Orders process in 3–5 business days before shipment.
A tracking link will be sent to your email once your order ships.
Returns & Refunds
Return rules and refund information
We offer a 30-day return period after delivery.
Unused, unwashed products in original packaging qualify for return.
Refunds will be processed within 3–7 business days after we receive returned goods.
Products & Care
Material, care guide and bulk purchase
Yes! Buy more, pay less. Contact us for custom bulk quotes.
We select skin‑friendly, breathable, non‑irritating raw materials and avoid low‑grade fillers and harmful chemicals. Every product passes strict testing for comfort, durability and safety.
Rugs can be machine washed or cleaned with a vacuum cleaner. Bedding, blankets pillows and similar textiles are machine washable. Avoid harsh bleach and strong detergents to preserve fabric texture and color. For other items, please refer to the care instructions on each product page.
Still need help?
Our team can help with measurements, materials, delivery questions, and styling details for every room in your home.
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